Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of madeforpet.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***K
The waistcoat is excellent, it is sewn smoothly, the zipper is metal not plastic, the clothes are not thick, but I took on the elderly sheep, he as an addition to his wool the most. Photos of clothes on the dog do not attach as the dog is blind, very ill, I hope to dress a new one. In general, at first glance, the thing is good, there are no visible defects, the delivery is bright, the color came the one that ordered, everyone is happy, the price is good, in local stores if there is that for a lot of money. Seller thanks! I recommend to buy!
V***e
Perfeck, but it’s not for a winter, it’s a thin jacket
E***a
The dog is suitable!) but I will order more
T***a
Super fast shipping! I took the most maximum for a puppy he is a dog, with a calculation for the whole winter …. Ushila from the sides so far by 20 cm. Very comfortable vest!
K***e
Dog weights about 10 kilos. Suits perfect. Thank You.
V***i
Super, very happy, it’s a 7xl for a Bosseron, it goes perfectly very good finish and solid, for the hook I do not guarantee, as my dog pulled strong I keep the collar, otherwise it is very good, thank you to the store I recommend
L***a
The product corresponds to the description. It is sewn well, not winter of course, but I needed it. On an adult male boxer in the chest is excellent (for this most worried, the chest is healthy). And in the waist is great, since the boxers have a thin waist. I’ll suture. Vest is happy. In Moscow came a month later. Seller recommend.
Customer
Fit the size perfectly. To Tyumen the goods came for 12!!! I got it in the dentist. There is no unpleasant smell. I was guided by the size table, everything came up. For winter is perfect.
R***r
perfect
A***.
Order of 11.11. Delivery less than a month! Vest brushed. The size approached. Take measurements from animals before ordering-with the size you will not lose! I recommend both the product and the store!