How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How do you ship packages?
We provide free shipping from our warehouses in Asia by ePacket, EMS and in USA by USPS. Terms of delivery depend on customer location and shipping service company.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there is some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
How long does shipping take?
Estimated shipping time varies by location and can be longer than 10 days due to high demand. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| United Kingdom | 10-30 Business days |
| Switzerland | 10-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information, but sometimes due to free shipping tracking is not available. You can track your order here.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
Learn more about our Shipping & Delivery.
What’s your payment do you accept?
We currently accept PayPal, Stripe and major international credit cards including Visa, MasterCard, Discover and American Express. MadeForPet.com guarantees that your online transaction will be secure and that your credit information will be protected. See our Privacy Policy. All transactions are charged when the order is approved for processing and before it is shipped out. We guarantee that you will not be billed for any additional charges not associated with the order.
Learn more about our Payment Method.
What’s your return policy?
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused)
Learn more about our Refund & Return Policy.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
If you have any other questions, please contact us and we will do our best to help you out.